Processing Refunds
The Sales Report is also the place where refunds are managed.
There are ultimately two actions you can complete relating to refunds:
Ask Native to Refund a User - if a ticket holder has approached you or you want to instigate a refund request, you can do so from the Sales Report - no emails necessary
Review and Approve/Deny Refund Requests from Ticket Holders - when a user contacts Native to request a refund, we will raise the request for you to review. You can either approve or deny it, we do the rest.